We are here to serve you. Our staff strives to make sure your questions and applications are handled efficiently and in a timely manner.
Our Services
Start or Terminate Service
To start water service, please contact the Utilities Office at 252-335-2240 to verify service and fees owed. Fees to start service can be paid online. To pay fees go to this link and type “Pasquotank County” when prompted to enter a service provider. Service fee: $20
Rental Deposit: $100
After paying fees you will get a confirmation statement from the website. You can then download the application form, fill it out, sign, and email it along with a copy of your lease (if applicable), and fee payment confirmation to watersupport@co.pasquotank.nc.us or bring the documents to the office.
To terminate service call the customer service office at (252) 335-2240 during normal business hours.
Cutoff and Reinstatement of Service
Disconnection Policy
Accounts two months in arrears, including the 5% late penalty for each month, are subject to disconnection. An additional $40.00 late payment fee per the Pasquotank County Fee Schedule, in addition to the 5% penalty for each of the two previous months' delinquent bills, will be assessed if payment is not received and credited to the account before 7:00 pm EDT/EST the day the second bill is due.
Disconnection action will be initiated on the next calendar day after the second month's bill due date. Once service has been disconnected, it may take up to 24 hours to reconnect, depending on the availability of staff resources. The $40.00 late payment fee applies whether or not the service is disconnected.
Pasquotank County Water Department does not allow for an extension of time beyond the disconnection due date.
Cash, money order or credit card payment only will be accepted once your service has been disconnected.
Meters or connections tampered with upon disconnection, will be charged a tampering fee of $200.00.
Commercial Services
For commercial/bulk water services call or visit the PCUD office.
Backflow Preventer Policy: Mandatory regulations require water suppliers to take steps to ensure that water delivered to homes or businesses remains clean and safe. To address this, approved backflow prevention devices are required for industrial, commercial, and irrigation customers connecting to the Pasquotank County Utilities Department. The customer is responsible for installing and maintaining the device and testing it annually using a PCUD certified tester.